Misselling

Despite the implementation – upon article 24 sec. 2 point 4 of the Act of February 16, 2007 on Competition and Consumer Protection – of the ban on proposing to consumers the purchase of financial services, which do not correspond to the needs of these consumers ascertained on the basis of the information available to the entrepreneur in the scope of these consumers’ features, or proposing the purchase of such services in a manner inadequate to their nature, lawsuits are still filed to the courts, and complaints about such activities to the financial supervision institutions and consumer protection institutions. Cases of misselling occur, as a rule, in the situation of sales of financial products, and we all are in contact with such sales. That is why it is worth knowing what rights we have and what we can do in terms of legal steps, when in our assessment we have encountered misselling, for example by contracting a bank loan or purchasing bonds or buying another financial product.